Dog Daycare FAQ — Everything You Need to Know

Every new dog starts with a free one-on-one assessment after daycare hours. It's a chance for us to meet your dog, evaluate their temperament and socialization style, and make sure they'll be a great fit for our group. It also gives you a chance to tour the facility and ask any questions. There's no commitment — it's just a friendly meet and greet.

Create a free profile on our client portal. Fill out your dog's information, then book an assessment. If your preferred time isn't available, email us at concierge@superdoggostoronto.com and we'll find a time that works.

On the first day, we ask that dogs arrive at 7:00 AM so they can be among the first to enter and welcome the other dogs as they arrive. This helps avoid the stress of walking into a room that's already full. We focus on slow introductions and plenty of positive reinforcement to ensure a calm and comfortable first experience.

A single full day is $58 and a half day is $42 (pre-tax). We offer 10-packs ($540 full day / $380 half day) and 20-packs ($1,000 full day / $700 half day) for significant savings. Multi-dog households receive a 20% sibling discount.

No — packages never expire. Use them at your own pace.

Yes! If you have two or more dogs from the same household, you receive 20% off. The discount applies to all package types.

All dogs must be up to date on core vaccinations, flea prevention, and the Bordetella (kennel cough) shot. Please bring proof of vaccination to your assessment.

Medium to large dogs over 12 months must be spayed or neutered. Smaller dogs must be fixed by 8 months. Puppies under these age thresholds are welcome intact.

Puppies must be at least 13 weeks old to attend daycare. This ensures they've had their initial round of vaccinations and are ready for group socialization.

Dogs arrive between 7–10 AM for supervised play. At 10 AM, they go for walks and outdoor time. Late morning is for feedings and naps. The afternoon includes more walks, quiet rest, and wind-down time. Pick-up is between 4–7 PM. Every dog gets a daily report card through the app.

We group dogs by temperament and energy level, not just size. This means a calm large dog might be with a mellow medium dog, rather than being paired with a high-energy dog of the same size. Better matches mean happier, less stressed dogs.

Yes! Dogs get outdoor time twice a day — morning and afternoon walks plus backyard time. We monitor weather conditions and adjust accordingly for their safety and comfort.

Monday through Friday: 7:00 AM to 7:00 PM. Saturday: 9:00 AM to 5:00 PM. Sunday: Closed (available for private event rentals). Full-day drop-off is 7–10 AM with pick-up at 4–7 PM. Half-day options are also available.

We're at 795 Queen St W in the heart of Queen West, downtown Toronto — a 10-minute walk from Trinity Bellwoods Park. We're easily accessible from Ossington, Parkdale, Liberty Village, and King West.

Street parking is available on Queen St W. For easier drop-off and pick-up, we recommend using the back alley behind the building — you can pull right up to the door.

Safety is our top priority. If a dog displays aggressive behaviour, we separate them immediately and contact the owner. Dogs with a history of aggression with other dogs or people are not accepted into our program. This policy keeps every dog safe.

We keep our groups intentionally small. We never overcrowd the facility — if we're at capacity, we won't accept more dogs that day. This ensures every dog gets genuine individual attention and supervision.

Our 2,000 sq ft space is climate-controlled with quality air purification and rubber mat flooring for joint comfort. There are no basements or confined areas. Every team member is personally trained by our founder in dog body language, behaviour, and first aid.